Arrive Depart

Coronavirus Booking Guarantee

Safe and Secure

 

The advice and guidance in response to the on-going coronavirus pandemic are regularly changing. Bluestone is closely following all updates, and it is important that our guests do the same. It is essential that guests are aware of the advice, guidance, and laws in Wales - as well as those in place in their own locality - and act accordingly.

 

 

The Coronavirus Booking Guarantee applies to all existing and new bookings made in 2020 for breaks in 2020 and 2021.

In the event of:

1. Resort closure due to Coronavirus restrictions

2. You are unable to travel due to sickness and/or isolation due to the Coronavirus outbreak

3. Restrictions on travel (local or national) due to the Coronavirus outbreak dictated by the UK, Welsh or Irish Governments

 

We guarantee at any point within the ‘Guarantee Window of Change’ (between 21 days and 5 days prior to arrival), you can:

1. Transfer your holiday to new dates in 2021, you will not be charged an amendment fee, simply emailing breakchange@bluestonewales.com with your arrival date in the subject line. 

2. Request for your booking to be moved onto a voucher if you don’t know your new dates, where we will issue you with a voucher for the amount paid and apply to your original booking payment against a future holiday, again free of charge

3. Cancel your booking and receive a full refund by emailing refunds@bluestonewales.com with your arrival date in the subject line.

We aim to process refunds within 28 days of your arrival date It is your responsibility to comply with all relevant Government regulations, be that from the UK, Welsh or Irish Governments, which are applicable to your break.

If a Bluestone guest is known not to comply, they will be required to leave the resort. Therefore if you are impacted by lockdown restrictions or any government-imposed 14-day self-isolation or restricted movement requirement that coincide with your break, please email Reservations@bluestonewales.com.

Terms and Conditions:

1. The ‘Guarantee Window of Change` allows any transfer or cancellation within the period of 21 days and 5 days prior to arrival.

2. Should UK/Welsh Government advice significantly change in the 5 days prior to arrival, we will reactivate the Guarantee for you.

3. It is your responsibility to comply with all relevant Government regulations, be that from the UK, Welsh or Irish Governments, which are applicable to your break. If a Bluestone guest is known not to comply, they will be required to leave the resort. Therefore if you are at all impacted by lockdown restrictions or any government-imposed 14-day self-isolation or restricted movement requirement that coincide with your break, please email Reservations@bluestonewales.com

4. All other booking terms and conditions remain unchanged.

5. If you choose to amend your holiday to different dates, should your new holiday be cheaper than your existing booking, you can choose to use the difference as part payment for a future holiday or have it refunded.

6. Should your new holiday be more expensive, you will need to pay the difference - but you will not need to pay this until the balance is due.

7. If you choose to cancel your holiday, you can only do this by emailing refunds@bluestonewales.com. We aim to review and process refunds within 28 days of your arrival date.

8. The Coronavirus Guarantee is available until further notice.

9. Can be used in conjunction with the lowest price guarantee.

10. Voucher is valid for 12 months from the date issued. 

11. Once a booking has been cancelled it will no longer be possible to be reinstated and rebooking will be at the new current price.

 

These are in addition to the standard Booking Terms and Conditions, please find below.

Terms and Conditions
What You Need to Know