Contact Us

Our on-resort team are on hand to make sure your break runs as smoothly as possible. Guest Services can also book you onto activities, make restaurant reservations and advise you on any complimentary events happening during your visit.

You can find them at the Booking Office (Village), the Hive reception, in the  Information Station (Serendome), The Welcome Lodge in Merlin's Crest and on change over days in Bike & Buggy Hire.

Here to help with any queries and to make your stay as enjoyable as possible.

Please see our current Opening Times.

 

Contact Numbers

All those important numbers you will need during your break: 

 

Guest Services Team

Available daily 8:30am - 8:00pm: 01834 862 148

Out of Hours: 01834 862 156 

Our team are also available via social media or email: rel@bluestonewales.com 

 


Accessibility Requests 

For accessibility requests and information please use the following email:  accessibility@bluestonewales.com

 

Emergency Phones

We have several emergency phones located around the resort. Please see the locations marked on the Resort Map below:

Resort Map

Emergency Onsite Contact:

01834 891 546


Housekeeping Requests

Housekeeping team 9:00am to 10:00pm: 01834 862141

  • Linen/Towel Change (small charge may apply)
  • Inventory 
  • Mini Maid service (1 hour sprucing of lodge). Please book this with Guest Services. Subject to availability.
  • Basic and Full Maid Service (will need 24 hours notice, subject to availability). Prices depend on lodge type. Please refer to the link below for prices. 

All maid services will be completed between 10:00am and 2:00pm.

To book, please contact Guest Services. 

Housekeeping Maid Services

 

Maintenance Requests

Thank you for requesting that the maintenance team visit your accommodation - we appreciate you making us aware of this matter. 

  • If you feel the issue can be dealt with after your stay, we will address the fault on your departure.
  • If you require the attendance of one of our maintenance team in your accommodation during your stay, we can arrange a visit at a convenient time that suits you, whilst you enjoy the rest of the resort.

To book, please contact Guest Services.