Bluestone guests are enjoying the magic of Free Range Fun on our beautiful Pembrokeshire resort.
When you arrive, you'll notice some changes to the resort, to our activities, facilities, and in your lodges. These have been put in place in accordance with the guidance set out by the Welsh Government, alongside our own enhanced health and safety measures to ensure the safety and security of our guests and staff.
We want to assure our guests we have taken all possible steps to create a safe and secure space to enjoy a break, with those that are most important to you.
The safety of our guests and staff is the most important thing to us here at Bluestone, which is why we've created the Guest Charter to outline the commitment you can expect in all aspects of your break, and the help we will need from you too.
For the latest measures being taken on the resort, please visit our Coronavirus update page where we hope to answer all of your questions.
You can be assured that the health, safety, and wellbeing of our guests and staff is our utmost priority.
To reiterate our previous updates, it is our guests’ responsibility to comply with all relevant government regulations, both in Wales and in your home area if this is different.
In response to new restrictions put in place from the Welsh Government announcement that come in force from Monday 9th November 2020, we would like to reassure all our guests that the health and wellbeing of our guests and staff is our utmost priority.
The wearing of face coverings is now a legal requirement in all public indoor areas. Face coverings will be required for guests in:
• The Booking Office, Village
• Newton Stores, Village
• All retail outlets: Giftorium, Emporium, and Wave Shop
• Tŷ Coffi
• The Chippy
• The Serendome (advised in all areas, unless seated for food)
• The Oak Tree Restaurant (unless seated)
• The Farmhouse Bar and Grill (unless seated)
• The Knight’s Tavern (unless seated)
• The Blue Lagoon Water Park: Guests will have to wear masks upon entering the building and while getting changed. Masks can be removed once guests get to the locker
Children under 11 and visitors with certain health conditions that prevent the wearing of face coverings are exempt from these measures.
The cleanliness of our self-catering accommodation is of paramount importance and we are taking extra measures to ensure all areas of the lodges and cottage are thoroughly sanitised and cleaned for the use of guests. All self-catering accommodation will undergo a deep clean in between use, with a number of new measures introduced to ensure the highest standard of cleanliness.
These measures include, but are not restricted to:
- Removal of non-essential items (can be requested by the guest for the duration of visit). Please find a list of the reduced lodge inventory below.
- Additional replacement bin bags provided
- Additional dishwasher tablets – 1 per day of break
- A pure sanitising spray will be left in a safe location in your accommodation for you to use during your stay.
- The Cot, cot mattress (provided in a bag), and additional pillows (provided in a bag) will all be hygiene sealed.
- Remote control placed in sealed clear hygiene bag (please leave it in here for the duration of your stay).
- Once the final check and sanitisation of the lodge have been completed by the Area Supervisor, the lodge door will be hygiene sealed.
- All beds and soft furnishings will be sanitised using a disinfectant specifically designed for these purposes, and highly recommended by the Health Board.
- Regular rotation of pillow and mattress protectors
For further information, or if you have a specific question please get in touch with our Reservations Team.
Our activities have been reimagined and changed to fit within our new enhanced health and safety measures, without compromising on the Free Range Fun! These are all available to book via Plan Your Stay, with specific guidance on safety measures tailored to the activity detailed on the booking page.
Please Note: We encourage all guests to pre-book activities before they arrive for their break. With limited numbers on each activity and health and safety measures in place, we cannot guarantee you will be able to take part in all the activities you wish to. Please book online or via our Reservations Team before your arrival.
If you want to check last-minute availability while on the resort, please contact Guest Services on the number on your keycard and they'll try to help!
If you haven't found your answer here or have a more specific question, try our Reopening Questions page, which is regularly updated.
If you want to amend, move, or cancel your break due to the impact of Coronavirus, please visit our dedicated help page, where you can find all the information you need. Or get in touch with us directly or via social media.